Internal User Login:
- Login as Internal User
- Open the entity record, then navigate to Contacts tab
- Select and open the record of the contact
- Click the Change Password button on User Portal Settings panel
- Enter the same values on New Password and Confirm Password fields
![](/download/attachments/80183675/image2020-2-18_14-17-54.png?version=1&modificationDate=1582015128943&api=v2&effects=border-simple,shadow-kn)
![](/download/attachments/80183675/image2016-4-19%2013%3A36%3A33.png?version=1&modificationDate=1582015128927&api=v2&effects=border-simple,shadow-kn)
- Click OK button on Change Password screen and Save button on Entity Contact screen
- Re-login to the system using the updated
Portal Admin Login:
- Login as Portal Admin
- Open the User List menu
- Select and open the record of the contact
![](/download/attachments/80183675/image2018-10-18%2019%3A21%3A7.png?version=1&modificationDate=1582015128913&api=v2&effects=border-simple,shadow-kn)
- Click the Change Password button on User Portal Settings panel
- Enter the same values on New Password and Confirm Password fields
![](/download/attachments/80183675/image2016-4-19%2013%3A36%3A33.png?version=1&modificationDate=1582015128927&api=v2&effects=border-simple,shadow-kn)
- Click OK button on Change Password screen and Save button on Entity Contact screen
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