Tickets menu applies for i21 Agent and Customer Contact logins.
- On the Menu Panel, click on Help Desk.
Click on Tickets to display Ticket List search screen.
For i21 Agents, screen will display the following tabs: My Tickets, Open Tickets, Tickets Reported by Me and All Tickets. My Tickets tab screen will display by default.
For Customer Contacts, screen will display the following tabs: All Tickets, Open Tickets, and Tickets Reported by Me. All Tickets tab screen will display by default.
Overview
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