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General Recommendations

  • Ensure you have a strong backup solution in place.
  • Ensure you have strong End Point Protection on the server that hosts the iRely System.
  • Ensure you enable 2-Factor Authentication enabled.

i21 Software Requirements (Server)

  • Microsoft Windows Server

    • Version 2019 or newer

  • Microsoft SQL Server

    • Version 2019 or newer

    • Standard or Enterprise Edition

    • Express Edition is not supported

i21 Hardware Requirements (Server)

  • 1-10 Users

    • Intel Processor (4+ cores)
    • 32 GB DDR4 ECC RAM

    • At least a 250 GB SSD

  • 11- 49 Users 

    • Intel Processor (8+ cores)
    • 64+ GB DDR4 ECC RAM
    • At least a 500 GB SSD

  • 50+ Users

    • Intel Processor (16+ cores)
    • 64+ GB DDR4 ECC RAM
    • At least a 1 TB SSD

  • The above specifications are designated with physical servers in mind.

    • If you are using virtualization (VMware or Hyper-V) you can designate these values to start with.

      • virtualization allows you to change these settings quickly with minimal downtime:

  • If you have i21 Portal Users, you need to be sure to license your Microsoft SQL server using Core licensing.
    • These licenses are sold in packs of 2. Contact your vendor for pricing.

  • iRely does not support installing our applications on Domain controllers (Note from Microsoft)

    • “It is not recommended to install SQL Server on a domain controller. There are specific security restrictions when running SQL Server in this configuration and given the resource demands of a domain controller, SQL Server performance may be degraded.”)

  • It is recommended that the software data is hosted on a separate partition from the operating system.

    • Typical setup would be C:\ drive for operating system and applications, and D:\ drive for iRely databases and files.

  • Reserve at least 100GB of space for the C:\ drive to allow installation of applications.

  • Reserve at least 200GB of space for the D:\ drive to allow for database growth and temp files.


Remote Access to Customer Owned Server(s)

  • It is your decision regarding how iRely technicians / support staff will access your server for as-needed support.
  • Options include, but are not limited to:  TeamViewer, AnyDesk, Quick Assist (attended)
    • If you choose a licensed product then you will need to purchase the appropriate license for the product and provide iRely a login to your subscription.
  • We also offer an alternative cost-free option which is an RDP / VPN (2FA enabled) combination.
    • Instructions for setup available upon request.
    • It should be noted that access to the server is limited to 2 simultaneous connections unless an RDP license is purchased from Microsoft.

External URL to your i21 Site

  • We request this for at least the implementation phase, it can be disabled once implementation is complete.
  • The URL should be constructed using a domain name (not server IP address) and should be secure - https (SSL applied).
  • Your internal IT or external IT vendor should be able to acquire the domain name, SSL certificate and construct the needed URL.

i21 Workstation Recommendations (Client)

  • Minimum Requirements for client PC's
    • Windows 10 or 11
    • 4 Ghz Dual Core processor
    • 8 GB RAM
  • Latest version of Google Chrome browser.
    • Chrome browser is the ONLY browser supported.
  • Windows XP and Windows 7/8 are no longer supported.

Internet Requirements

  • DSL/Cable/Fiber service with min 5 MB download/2 MB upload.
    • VPN service to remote locations required if using scales at remote locations.
    • Otherwise, VPN is recommended for secure communication between branches
  • High latency service
    • Satellite or wireless internet is not recommended
  • Static IP address required for eCommerce or branch/c-store access. Otherwise recommended
  • Business class firewall required (with port forward capability).
    • IPSEC VPN capabilities recommended (required for scales)


Remote Branch/C-store

Workstations

  • Minimum Requirements -  Windows 10 Professional with 4 GB RAM, 200 GB HD, 2Ghz Dual Core processor
  • Recommended - Windows 10 Professional with 16 GB RAM, 300 GB SSD, 2Ghz Quad Core processor
  • Second network card for "Back Office" connection to registers (Sapphire, Passport, and Nucleus)
  • Contact register company to confirm compatibility of register software
  • Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.

Remote Scale Workstations   (this workstation runs a local copy of software that communicates to main office in batches)

  • Recommended – Windows 10 with 16 GB RAM, 300 GB Solid State Hard Drive, 2Ghz Quad Core processor 

    • will require local instance of Microsoft SQL Server Standard Edition, not SQL Express
    • workstation will send information back to main office at a set frequency ( i.e. 15 mins)
    • then every night workstation will pull new information from main server
    • Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
    • this setup works best for locations where internet service is sporadic
    • Windows XP and Windows 7 are no longer supported

Printers


High-speed Internet

  • High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
  • DSL/Cable service with min 30Mbs download and 15Mbs upload
  • Static IP address may be required dependent on VPN equipment
  • Business class firewall
  • Business class VPN firewall needed for locations with scale


Printers and Scanners


Revised 10/10/2020

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