- Created by Liz Dorado, last modified by Jessica Real on 01-23-2015
New Features
| Add escalation button to Help Desk |
Improvements
| When agent closes a call, generate an email to the customer and anyone watching ticket | |
| Add the Customer Contact in the received Email | |
| Create "Reopen" status and deployed during db upgrading | |
| Notify the watchers when agent or customer closes or reopens a call | |
| Assigned to should be changed with the Agent who reopened the ticket or the current login | |
| CLONE - Allow Customer to Reopen and Close a Ticket in Help Desk |
Bugs
| 9.2.2 should be used as default ACU client on 14.4 |
| Loading a Ticket will make the page unresponsive | |
| Issue when choosing multiple help desk tickets to look at. | |
| It should say "reopened" | |
| Close and Reopen buttons are displayed on new ticket | |
| Close and Reopen icon are missing | |
| Ticket will not load for any tickets that were created by agent "irelyagent" | |
| HDTN-159256 - I keep getting an Internal Server Error when I tried to reply to support calls on this new help desk? It doesn't happen every time but enough that there must be a problem. | |
| Clicking on Search prompts for Save prompt | |
| Should say Close Ticket | |
| Assign to Agent is not receiving an email from Escalation | |
| Close Button is still enabled. | |
| Close and Reopen Ticket Buttons should also be available in agent login | |
| Assigned To is not changing | |
| Disable Escalate button if the Ticket has Closed Status |
| Discount and Interest is not applied when payment is made via Pay Bills screen | |
| Check No is not displayed in AP screens | |
| Pay Bills Detail - Discount and Interest does not update after changing Date Paid | |
| Console error prompts when voiding pay bill | |
| Void button is not displayed after printing | |
| Transaction is successfully unposted/voided even on a closed period | |
| Show complete transction ID on field | |
| Wasted Check No is still displayed on the pay bills detail screen |
| Wrong Deposit Account | |
| Blank UOM and Price after selecting the Item | |
| Wrong value of COGS | |
| Discount has a GL impact during partial payment | |
| No Batch Posting menu | |
| Receive Payments Detail appears posted | |
| Console error when Batch Posting is opened | |
| Post and Recap button not functioning | |
| Subtotal/Total fields are not updated when an Invoice detail is deleted | |
| Can check more than 1 radio button | |
| No Item No list when the Item Location has no default Issue UOM | |
| Overpayment message did not prompt on Receive Payments | |
| control who can Add/Delete Customer records | |
| Left over receivable during Multiple Payments | |
| Unknown error occurs during saving or posting of Payments Detail | |
| Wrong Discount when Term is Date Driven | |
| Cannot fully pay a receivable | |
| 'Record has been modified by another user' message prompts | |
| Remove ECommerce menu from Customer Contact | |
| Payment Method is a prerequisite during Customer import | |
| Decremented date on Statement Footer Message screen | |
| Internal Notes are not saving | |
| Blank Payment field | |
| Payment field did not retain the manually entered amount | |
| Invoice Import: Location and Bill To are not imported | |
| Blank row on imported invoice | |
| Term with agtrm_disc_rev_dt value is imported as Standard term | |
| Cannot import Invoice due to a discrepancy on Terms | |
| Notes' records disappear during Refresh | |
| Receivables is fully paid, but the Invoice is not tagged as Paid | |
| Blank Recap Transaction when the Invoice or Receive Payment Detail is not saved | |
| Wrong Post Date on Recap Transaction screen | |
| Wrong Date Paid | |
| Incorrect Due Date | |
| Incorrect discount on Receivables | |
| Disabled first row of Customer Group | |
| AG Customer Record in Origin is being deleted | |
| Incorrect records in Batch Posting > Detail tab | |
| Batch Posting: Invoices are also posted when batch posting a credit memo | |
| Invoice Report: Data issues | |
| Empty page during printing | |
| No report paging | |
| New Payment Method is not inserted in origin | |
| Invoice Report: Cosmetics issues | |
| Console error when saving/posting an Invoice | |
| Cannot enter a partial credit memo in receivables | |
| Customer Location notes is not saved | |
| 0.00 Invoice Total |
| Newly Added Work Orders Can't Be Selected and Printed | |
| Work Order Entered By is Not Saving | |
| Prior to Timeout Changes - TM Stability | |
| Fields Goes up and Cut Off When Tabbing | |
| Show Sync progress and eliminate chance for client side timouts | |
| TM Reports with No Dropdown | |
| Work Order Report On Second Page | |
| No Validation in Device Serial Number | |
| Special Pricing Computation for AG |
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