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Note: All the menus assigned to the Portal Admin will be cascaded to the contact list user role, except for the System Manager menu.
  1. Login as a Contact Group Portal Admin
  2. On user's menu panel, expand the System Manager folder and click User Roles
  3. By default there is already a default contact role that has the following menus under Help desk enabled:
    1. Tickets
    2. Reminder Lists
    3. Project Lists
  4. Select the menus that should be included in the role:
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  5. Click the Save button