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- On the Menu Panel, click on Help Desk.
- Click on Tickets to display the Ticket List search screen.
- Click New toolbar button.
- For Agents, this will open the Customer Contact List screen. Select a contact from the search grid by double-clicking on the record or clicking Open Selected toolbar button. This will open the New Ticket screen.
- For Customer Contacts, this will automatically open the New Ticket screen.
- Fill in all required and necessary fields
- Click Save toolbar button
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Ticket details. Click this page to see what the Ticket Details is.- See Ticket Details
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How to Create Tickets
Option 1: This is applicable on Customer Contact login and i21 Agent.
Option 2: This is applicable on Customer Contact login and i21 Agent except for Tickets Assigned To Me which is not available on Customer Contact Login. a. Go to Help Desk menu and expand the Activities sub-menu. b. Double click the Tickets, Open Tickets, Tickets Assigned To Me, Tickets Reported by Me. Those screens will open Ticket search screen. c. Click New button to open Customer Contact List. d. Select a contact from the search grid by double clicking on the record or click on Open Selected. e. This will open the new Ticket screen. 2. Ticket details. Click this page to see what the Ticket Details is.- See Ticket Details Watch Video
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Overview
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