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  1. On the Menu Panel, click on Help Desk.
  2. Click on Tickets to display Ticket List search screen. Screen will display the following tabs: All  My Tickets,Open Tickets, My  Tickets , and Tickets Reported by Me., All Tickets and JIRA Details
  3. Click Open Tickets to display Open Tickets tab screen.
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  4. All Open Tickets created for customers will be displayed.

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