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changes.mady.by.user Liz Dorado

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Tickets Reported by Me menu applies for i21 Agent  and Customer Contact login.

  1. On the Menu Panel, click on Help Desk.
  2. Click on Tickets to display Ticket List search screen.
  3. Click
  4. Go to Help Desk Menu and expand the Activities sub-menu.
  5. Double click on Tickets Reported by Me to display My Reported Tickets search screenthe tab screen.
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  6. Created By and Contact  fields are pre-selected in the seach search screen to filter records reported by an agent or customer contact login.