Configure the i21 User

1. Log into i21
2. Select System Manager and then the Users menu.
3. Find and open the user who will use the VoIPstudio integration. 
   1. Click the User tab.
4. In the VoIPstudio Settings, enter the email address, Password, and phone number of your VoIPstudio account.
   1. Make sure you enter the phone number with the area code and no spaces or other characters (ex: 12602390982)
5. Click the Connect button and you should see the following confirmation message.
   1. 
6. Then you should see the following status.
   1. 

Testing with a Customer Phone

1. To test the integration we will use the Customer screen as an example.  
   1. Note, VoIPstudio can use the Phone or Mobile fields on any entity screen such as Vendor, Employee, Ship Via, etc. 
2. Open a test customer and make sure the Phone or Mobile number is a phone that you can call from. 
3. Open the VoIPstudio application that you installed on Windows and enter your VoIPstudio Email and Password.
   1. You can also use the VoIPstudio Mobile app if you want to use that phone number to test with.
4. Make a call from the test customer phone number to your VoIPstudio phone number.
5. You should see a Windows notification appear with the number of the caller and the Customer screen should automatically open based on the Caller ID of that customer.
6. 

Note: Please make sure you are using VOIPStudio v3.1.1 or later.