How to Add Ticket Status

The Ticket Statuses screen is used to enter the available Statuses for Tickets. The values from this screen will be used in the Ticket  screen Status combo box.

Status examples

1. Open
2. In Progress
3. Pending
4. Resolved
5. Closed

To add new Ticket Status:

1. On the Menu Panel, click on Help Desk.

2. Click the Ticket Statuses submenu to open the Statuses screen. 
   

3. Go to available row in a grid and enter unique Status name and its Description.
4. You can also select the Icon from the list for each Status. Available icons are Information, Warning, Critical and Blocker. 
5. In the Font Color and Background Color columns, you can also optionally select color for each Status.
   1. Font Color will display the appropriate font color in the search screen for that document
   2. Background color will display the appropriate font color when the search screen in the search screen for that document
6. The screens wherein the statuses can be available can also be managed through the following checkboxes:
   1. Is Ticket Status
   2. Is Default Ticket Status
   3. Is Project Status
   4. Is Default Project Status