The Ticket Types screen is used to manage the types of tickets that can be entered in a Ticket. The values from this screen will be used in the Ticket screen Type combo box.  This helps categorize the ticket accordingly.

Example of Ticket types can be:

  1. Issue
  2. Question
  3. Programming
  4. Implementation
  5. General
  6. Feedback
  7. Suggestion

To add new Ticket Type:

  1. On the Menu Panel, click on Help Desk.

  2. Click Ticket Types menu to open the Types screen.

  3. Go to available row in the grid and enter unique Type name and its Description.
  4. In the JIRA Type drop down list, you can associate Ticket Type if you have integration with JIRA Issue & Project Tracking Software. 
  5. You can also select Icon from the list for each Type. Available icons are Information, Warning, Critical and Blocker. 
  6. The screens wherein the type/s can be available can also be managed through the following checkboxes:
    1. Is Ticket Type
    2. Is Default Ticket Type
    3. Is Project Type
    4. Is Default Project Type

How to Add Ticket Types

The Ticket Types screen is used to

enter the default types of tickets allowed in the Ticket. The values from this screen will be used in the Ticket entry screens Type combo box.  This helps categorize the ticket accordingly.

Example of Ticket types can be:

  1. Issue
  2. Question
  3. Programming
  4. Implementation
  5. General
  6. Feedback
  7. Suggestion

To add new Ticket Type:

  1. Go to Help Desk Menu and expand the Maintenance sub-menu.

  2. Double click the Ticket Types menu to open the Ticket Type screen. 

  3. Go to available row in the grid and enter unique Type name and its Description.
  4. In the JIRA Type drop down list, you can associate Ticket Type if you have integration with JIRA Issue & Project Tracking Software. 
  5. You also select Icon from the list for each Type. Available icons are Information, Warning, Critical and Blocker. 
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