Credit Memo can either have or not have impact on inventory. The option that controls this is the Inventory Impact on Credit Memo screen. A new Credit Memo screen has no inventory impact by default.

The following are the steps in creating a Credit Memo without an inventory impact.

  1. Open the Sales | Invoices menu. If there is no existing record yet, this will open a new Invoice screen.
  2. If the search grid is displayed, click the New button to open a new Invoice screen.
  3. Select Credit Memo on Type combo box. Note that the 'Inventory Impact' checkbox button will be displayed below the Item Information area at the bottom portion of the screen. It is checked by default, leave it as is.
  4. Fill out the header details as needed. The required details are Customer, Location, Bill To, Ship To, Terms, and Currency.
    1. Select a Source. The options are Standard, Software, Tank Delivery, and Provisional.
    2. Select a Customer.
    3. Select a different Location, Bill To, Ship To, Terms, and Currency if needed. But don't leave these fields blank.
    4. Enter other details that you see necessary. Refer to Invoice | Field Description | Header Details to help you in filling out the fields.
  5. Add details on grid. Refer to Invoice | Field Description | Grid Details to help you in filling out the fields. Note that UOM is a required detail.
    Complete filling in the Item No, Shipped, UOM, Price and other fields necessary to ensure they are appropriate for the customer's credit memo. 

    The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Shipped and Price, and other necessary details.. 

  6. Click Save button. Notice that the Invoice No field will be filled in with a unique and system generated number.

    You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

    Here is a sample record.

    Let us view the GL entries when this record is posted. Click the Recap button. Take note of the impacted accounts.

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  1. Open the Sales | Invoices menu. If there is no existing record yet, this will open a new Invoice screen.
  2. In the search grid, click the New button to open a new Invoice screen. You will notice that some of the fields, like the Type, Location, Invoice Date, Due, Ship Date, and Currency are already populated by default.
  3. Select Credit Memo on Type combo box.
  4. Fill out the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields. Note that the required details are Customer, Location, Bill To, Ship To, Terms, and Currency
  5. Add details on grid. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields. Note that UOM is a required detail.
    Complete filling in the Item No, Shipped, UOM, Price and other fields necessary to ensure they are appropriate for the customer's credit memo. 

    The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Shipped and Price, and other necessary details.. 

  6. Click Save button. Notice that the Invoice No field will be filled in with a unique and system generated number.

    You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

    Here is a sample Credit Memo.

The following are the steps in creating a Credit Memo.

  1. Open the Sales | Invoice menu. If there is no existing record yet, this will open a new Invoice screen.
  2. In the search grid, click the New toolbar button to open a new Invoice screen. You will notice that some of the fields, like the Type, Location, Invoice Date, Post, Ship Date, and Currency are already populated by default.
  3. Fill out the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields. Note that the required details are Customer, Location, Bill To, Ship To, Terms, and Currency
  4. Add details on grid. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields. Note that the required details are UOM and Price.
    Complete filling in the Item No, UOM, Shipped, Price and other fields necessary to ensure they are appropriate for the customer's credit memo. 

    The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Shipped and Price, and other necessary details.. 

  5. Click Save button. Notice that the Invoice No field will be filled in with a unique and a system generated number.

    You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

    Here is a sample Credit Memo.

The following are the steps in creating a Credit Memo.

  1. Open the Sales | Credit Memos menu. If there is no existing record yet, this will open a new Credit Memo screen.
  2. In the search grid, click the New toolbar button to open a new screen. You will notice that some of the fields, like the Invoice Type, Location, Invoice Date, Post Date, Currency, and Ship Date, are already populated by default.
  3. Enter the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields.
  4. Enter the grid details as needed. Complete filling in the Item No, UOM, Ordered, Shipped, and other fields necessary to ensure they are appropriate for the customer's credit memo. Note that before selecting an Item No, you need to select a Location to filter the items per location.

    The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Ordered, Shipped, and Price. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields.

  5. Click Save button. Notice that the Invoice No field will be filled in with a unique and a system generated number.

    You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

    Here is a sample Credit Memo.

The following are the steps in creating and posting a Credit Memo.

  1. Open the Accounts Receivable > Activities > Credit Memo menu. If there is no existing record yet, this will open a new Credit Memo screen and then proceed to step 3. If there are existing record, this will open the Search Credit Memo. If the search screen is displayed, proceed to step 2.
  2. If the Search screen is displayed, click the New toolbar button to open a new screen. You will notice that some of the fields, like the Invoice Type, Location, Invoice Date, Post Date, Currency, and Ship Date, are already populated by default.
  3. Enter the header details. A list of the Details tab > Header fields is listed in Credit Memo.
  4. Enter the grid details. Complete filling in the Location, Item No, UOM, Ordered, Shipped, and other fields necessary to ensure they are appropriate for the customer's credit memo. Note that before selecting an Item No, you need to select a Location to filter the items per location.

    The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Location, Description, Ordered, Shipped, and Price. A list of the Details tab > Grid Details is listed in Credit Memo.

  5. Click Save button. Notice that the Invoice Number field will be filled in with a unique and a system generated number.

    You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

    Here is a sample Credit Memo.

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