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The following are the steps in creating a Credit Memo.

1. Open the Sales | Invoice Invoices menu. If there is no existing record yet, this will open a new Invoice screen.
2. In the search grid, click the New button to open a new Invoice screen. You will notice that some of the fields, like the Type, Location, Invoice Date, Due, Ship Date, and Currency are already populated by default.
3. Select Credit Memo on Type combo box.
4. Fill out the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields. Note that the required details are Customer, Location, Bill To, Ship To, Terms, and Currency
5. Add details on grid. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields. Note that UOM is a required detail.
   Complete filling in the Item No, Shipped, UOM, Shipped, Price and other fields necessary to ensure they are appropriate for the customer's credit memo. 
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   The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Shipped and Price, and other necessary details.. 
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6. Click Save button. Notice that the Invoice No field will be filled in with a unique and system generated number.

   Note
   You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

   Here is a sample Credit Memo.
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