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1. On the Menu Panel, click on Help Desk.
2. Click on Tickets to display the Ticket List search screen.
3. Click New toolbar button. 
   1. For Agents, this will open the Customer Contact List screen. Select a contact from the search grid by double-clicking on the record or clicking Open Selected toolbar button. This will open the New Ticket screen.
   2. For Customer Contacts, this will automatically open the New Ticket screen.
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4. Fill in all required and necessary fields
5. Click Save toolbar button

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1. On the Menu Panel, click on Help Desk.
2. Click on Tickets to display the Ticket List search screen.
3. Open an existing ticket
4. Click New toolbar button. 
   1. For Agents, this will open the Customer Contact List screen. Select a contact from the search grid by double-clicking on the record or clicking Open Selected toolbar button. This will open the New Ticket screen.
   2. For Customer Contacts, this will automatically open the New Ticket screen.
      Image RemovedImage Added
5. Fill in all required and necessary fields
6. Click Save toolbar button

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