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- Go to Help Desk Menu and expand the Maintenance sub-menu.
Click Double click the Ticket Types menu to open the Ticket Type screen.
- Go to available row in a the grid and enter unique Type name and its Description.
- In the JIRA Type drop down list, you can associate Ticket Type if you have integration with JIRA Issue & Project Tracking Software.
- You also select Icon from the list for each Type. Available icons are Information, Warning, Critical and Blocker.
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