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Option 2: This is applicable on Customer Contact login and i21 Agent except for Tickets Assigned To Me which is not available on Customer Contact Login. 

   1. Go to Help Desk menu and expand the Activities sub-menu.

   2. Double click the Tickets or , Open Tickets,  Tickets Assigned To Me, Tickets Reported by Me. Those screens will open Ticket search screen.

   3. Click New button  to open Customer Contact List. 

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