Page History

The Assign Ticket screen is used to assign a ticket to a specific i21 agent. 

How to assign Ticket.

1. Open any Tickets and click Assign To button from Toolbar.
2. Assign Ticket screen will display. Select i21  agent in the Assign To drop down box
   Image Added
3. Click OK.
4. Selected i21 Agent should reflect on Ticket Details| Assigned To: field.