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The Help Desk Settings screen is used to configure global settings for the Help Desk module. This can be accessed from Help Desk Menu and expand the Maintenance sub-menu
Help Desk Name - The name of the help desk which will display in the Customers Portal only.
Help Desk URL- The URL of the Help Desk in the Customer Portal.
JIRA URL- Enter the JIRA project management site url. Anchor #jiraurl #jiraurl
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Status- Select Status that will display by default in a Ticket Entry. See this page on How to Add Ticket Status
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