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If i21 is having any random issues, the first thing you should try is running Chrome using Incognito.

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 This is a good way to test if Chrome is causing any issues with i21 before disabling extensions or clearing any cached data.

• Disables all installed Extensions
• Disables cookies and other site data
• Disables cached images and files
• Disables any browser history

How to run Incognito

1. Select Run Chrome and then select the Chrome menu and then menu (3 dots) in the top right corner of the browser window and click on New incognito window.
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2. This will open a new instance of Chrome.
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3. Then enter the URL for your instance of i21 and login to test it.