How to Create Credit Memo

The following are the steps in creating a Credit Memo.

1. Open the Sales | Invoice menu. If there is no existing record yet, this will open a new Invoice screen.
2. In the search grid, click the New toolbar button to open a new Invoice screen. You will notice that some of the fields, like the Type, Location, Invoice Date, Post, Ship Date, and Currency are already populated by default.
3. Fill out the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields. Note that the required details are Customer, Location, Bill To, Ship To, Terms, and Currency
4. Add details on grid. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields. Note that the required details are UOM and Price.
   Complete filling in the Item No, UOM, Shipped, Price and other fields necessary to ensure they are appropriate for the customer's credit memo. 
   
   The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Shipped and Price, and other necessary details.. 
   

5. Click Save button. Notice that the Invoice No field will be filled in with a unique and a system generated number.

   You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

   Here is a sample Credit Memo.
   

The following are the steps in creating a Credit Memo.

1. Open the Sales | Credit Memos menu. If there is no existing record yet, this will open a new Credit Memo screen.
2. In the search grid, click the New toolbar button to open a new screen. You will notice that some of the fields, like the Invoice Type, Location, Invoice Date, Post Date, Currency, and Ship Date, are already populated by default.
3. Enter the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields.
4. Enter the grid details as needed. Complete filling in the Item No, UOM, Ordered, Shipped, and other fields necessary to ensure they are appropriate for the customer's credit memo. Note that before selecting an Item No, you need to select a Location to filter the items per location.
   
   The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Ordered, Shipped, and Price. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields.
   

5. Click Save button. Notice that the Invoice No field will be filled in with a unique and a system generated number.

   You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

   Here is a sample Credit Memo.
   

The following are the steps in creating and posting a Credit Memo.

1. Open the Accounts Receivable > Activities > Credit Memo menu. If there is no existing record yet, this will open a new Credit Memo screen and then proceed to step 3. If there are existing record, this will open the Search Credit Memo. If the search screen is displayed, proceed to step 2.
2. If the Search screen is displayed, click the New toolbar button to open a new screen. You will notice that some of the fields, like the Invoice Type, Location, Invoice Date, Post Date, Currency, and Ship Date, are already populated by default.
3. Enter the header details. A list of the Details tab > Header fields is listed in Credit Memo.
4. Enter the grid details. Complete filling in the Location, Item No, UOM, Ordered, Shipped, and other fields necessary to ensure they are appropriate for the customer's credit memo. Note that before selecting an Item No, you need to select a Location to filter the items per location.
   
   The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Location, Description, Ordered, Shipped, and Price. A list of the Details tab > Grid Details is listed in Credit Memo.
   

5. Click Save button. Notice that the Invoice Number field will be filled in with a unique and a system generated number.

   You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.

   Here is a sample Credit Memo.