The Ticket Priorities screen is used to enter the available Priorities for a ticket. The values from this screen will be used in the Ticket entry screens Priority combo box.
Priority examples
- Low
- Medium
- High
- Urgent
- Emergency
- Critical
To add new Ticket Priority:
- Go to Help Desk Menu and expand the Maintenance sub-menu.
Double click the Ticket Priorities menu to open the Ticket Priorities screen.
- Go to available row in a grid and enter unique Priority name and its Description.
- In the JIRA Priority drop down list, you can associate Ticket Priority if you have integration with JIRA Issue & Project Tracking Software.
- You can also select Icon from the list for each Priority. Available icons are Information, Warning, Critical and Blocker.
- In the Font Color and Backgroud Color columns, you can also optionally select color for each Ticket Priority.
Overview
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