- Create a Customer Prepayment.
- Sales > Activities > Invoices
- Click New to open new Invoice screen.
- In the header,
- Set Type field to Customer Prepayment
- Select customer in the Customer field
- In the grid area,
- Prepay Type field select a prepay type. Options to select from are: Standard, Unit and Percentage. For this illustration, let's select Standard.
- Type in a description in the Description field, ex. Prepayment.
- Quantity field is defaulted to 1. Leave it as is.
- Type in the amount of the Prepayment in the Price field, ex. 100.00
- Click Pay to receive this Customer Prepayment.
- When Receive Payments screen opens, click Post.
- At this point, you can either make a bank deposit for the money received from the customer via Bank Deposit > Undeposited Fund
- Or you can Refund this to the Customer. For this illustration, we will refund this Prepayment.
- Create Cash Refund to return customer's prepayment.
- Sales > Activities > Invoices
- Click New to open new Invoice screen
- In the header > Details tab,
- Set Type field to Cash Refund
- Select customer in the Customer field
- Click on Prepaids and Credit Memos tab, select the Customer Prepayment transaction you would like to refund the customer by clicking Apply button.
- That Customer Prepayment info will then populate the Items grid.
- Select AP account in Account field, then click Post.
- Create Pay Voucher to cut a check for the Customer
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