Report Fields | |
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Field Name | Description |
Resource | This is the individual that is performing the service or planning the hours |
Ticket | This is the help desk tickets - help desk tickets are the source of this report |
Customer | This is the customer on the related ticket |
Estimated hours | This is the sum of the hours from the Estimated hours on the help desk ticket detail |
Planned hours | This is the number of hours |
TBD | |
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Field Name | Description |
Overview
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