The Ticket Types screen is used to enter the default types of tickets allowed in the Ticket. The values from this screen will be used in the Ticket entry screens Type combo box. This helps categorize the ticket accordingly.
Example of Ticket types can be:
- Issue
- Question
- Programming
- Implementation
- General
- Feedback
- Suggestion
To add new Ticket Type:
- Go to Help Desk Menu and expand the Maintenance sub-menu.
Click the Ticket Types menu to open the Ticket Type screen.
- Go to available row in a grid and enter unique Type name and its Description.
- In the JIRA Type drop down list, you can associate Ticket Type if you have integration with JIRA Issue & Project Tracking Software.
- You also select Icon from the list for each Type. Available icons are Information, Warning, Critical and Blocker.
Overview
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