The Email Setup screen is used to configure the email server for sending email notifications to Customer Contacts and Agents .
From Email - The email address the email was sent from. Typically you want this to be an email address like noreply@abccompany.com that nobody can directly reply to.
From Name - The Name of the company sending the email.
Subject Prefix - This optionally includes a prefix for the subject. For example: i21 HelpDesk :
SMTP Settings
SMTP Server - Enter the outgoing SMTP Mail Server
SMPTP Port - Enter outgoing SMTP Servers Port number
Encrypted Connection- This combo box should display 3 options for encrypting the emails. (None, SSL and TLS).
Requires Authentication - Check this box if the SMTP Server requires Authentication.
User Name - Enter Username of the SMTP Server.
Password - Enter Password of the SMTP Server.
To verify if the Email Setup is correct, see think link: How To Use the Test Email Feature
Overview
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