The Help Desk Settings screen is used to configure global settings for the Help Desk module. This can be accessed from Help Desk Menu and expand the Maintenance sub-menu

Help Desk Name - The name of the help desk which will display in the Customers Portal only. 

Help Desk URL- The URL of the Help Desk in the Customer Portal. 

JIRA URL- Enter the JIRA project management site url.

Timezone- Select the time zone of HelpDesk server. This is normally the i21 server's timezone.

Ticket Defaults

        Status- Select Status that will display by default in a Ticket Entry. See this page on How to Add Ticket Status

 

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