The Ticket Jobs Codes is used to specify codes used for tracking of time against tickets. This will be used in the Ticket | Hours Worked tab screen | Job Code combo box.

To add new Ticket Job Code:

  1. On the Menu Panel, click Help Desk.

  2. Click Ticket Job Codes submenu to open the Ticket Job Codes screen. 

  3. Go to available row in a grid and enter unique Job Code name and its Description.
  4. Check the Billable box if the Job Code is billable.
  5. Enter Rate.
  6. Select Linked Item.
  7. Click Save toolbar button.


How to Add Ticket Job Codes

The Ticket Jobs Codes is used to specify codes used for tracking of time against tickets. This will be used in the Ticket | Hours Worked tab Job Code combo box.

To add new Ticket Job Code:

  1. Go to Help Desk Menu and expand the Maintenance sub-menu.

  2. Double click the Ticket Job Codes menu to open the Ticket Job Codes screen. 

  3. Go to available row in a grid and enter unique Job Code name and its Description.
  4. Check the Billable box if the Job Code is billable.
  5. Enter Rate.


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