Ticket List search screen applies for i21 Agent and Customer Contact logins.

  1. On the Menu Panel, click on Help Desk.
  2. Click on Tickets to display Ticket List search screen.
  3. For i21 Agents, screen will display the following tabs: My Tickets, Open Tickets, Tickets Reported by Me and All Tickets. My Tickets tab screen will display by default.
  4. For i21 Agents, screen will display the following tabs: My Tickets, Open Tickets, Tickets Reported by Me and All Tickets. My Tickets tab screen will display by default.
  5. For Customer Contacts, screen will display the following tabs: All Tickets, Open Tickets, and Tickets Reported by Me. All Tickets tab screen will display by default.

How to Open All Tickets

Tickets menu applies for i21 Agent and Customer Contact logins.

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Tickets to display All Tickets search screen.

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