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This section describes on how to work with HelpDesk module.

Activities Screens

How to Create Ticket - see How to Create Tickets

• Ticket Details

Working on Ticket Search screens- see How to Access Open Tickets, How to Open My Tickets

See Time Entry

Maintenance Screens

See How to Add Ticket Groups
See How to Add Ticket Types
See How to Add Ticket Status
See How to Add Ticket Priorities
See How to Add Products

See Ticket Status Workflow

See Upgrade Type

See Upgrade Environment

Report Screens

See Ticket Summary

See Rough Cut Capacity

See Time / Hours Report

Send Ticket Notification

See Email Setup

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