Page History
...
- Go to Help Desk Menu and expand the Maintenance sub-menu.
Click Double click the Ticket Priorities menu to open the Ticket Priorities screen.
- Go to available row in a grid and enter unique Priority name and its Description.
- In the JIRA Priority drop down list, you can associate Ticket Priority if you have integration with JIRA Issue & Project Tracking Software.
- You can also select Icon from the list for each Priority. Available icons are Information, Warning, Critical and Blocker.
- in In the Font Color and Backgroud Color columns, you can also optionally select color for each ticket priorityTicket Priority.
Overview
Content Tools