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  1. Go to Help Desk Menu and expand the Maintenance sub-menu.

  2. Double click the Ticket Priorities menu to open the Ticket Priorities screen. 

  3. Go to available row in a grid and enter unique Priority name and its Description.
  4. In the JIRA Priority drop down list, you can associate Ticket Priority if you have integration with JIRA Issue & Project Tracking Software. 
  5. You can also select Icon from the list for each Priority. Available icons are Information, Warning, Critical and Blocker. 
  6. In the Font Color and Backgroud Color columns, you can also optionally select color for each Ticket Priority.


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How to Add Ticket Priorities

The Ticket Priorities screen is used to enter the available Priorities for a ticket. The values from this screen will be used in the Ticket entry screens Priority combo box.

Priority examples

  1. Low
  2. Medium
  3. High
  4. Urgent
  5. Emergency
  6. Critical

To add new Ticket Priority:

  1. Go to Help Desk Menu and expand the Maintenance sub-menu.

  2. Double click the Ticket Priorities menu to open the Ticket Priorities screen. 

  3. Go to available row in a grid and enter unique Priority name and its Description.
  4. In the JIRA Priority drop down list, you can associate Ticket Priority if you have integration with JIRA Issue & Project Tracking Software. 
  5. You can also select Icon from the list for each Priority. Available icons are Information, Warning, Critical and Blocker. 
  6. In the Font Color and Backgroud Color columns, you can also optionally select color for each Ticket Priority.