Page History

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• New - Click this to create new Ticket.
• Create Multiple Tickets - Click to create multiple ticket. Once Create Multiple Tickets screen appears, enter required fields then click Save.
   
• Save - Click this to Save the Ticket. 
• Undo - Undo any changes since the last changes.

• Duplicate- This will create a new Ticket copying the Customer Details and Ticket Details from the current opened Ticket. Duplicate button is not available to customers.

• Assign To - Click to assign ticket to a selected agent
  

• Close Ticket - Click to close the current ticket
• Reopen Ticket - Click to reopen the closed ticket
• Watch - Click to open Watch Ticket screen (Customer contact only have the Details tab)
  
  • See Watch Ticket for more details
• Print - Click to print the ticket. User can print the Details or the Hours Worked.
  
• Escalate - Click to escalate ticket. Escalate is only available for tickets that are modified/created after an hour. Notification will be sent to the Agent wherein the Escalation is checked.
• Add to Calendar - Click to open the event invitation screen.
   

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• Customer Contact
• Type
• Status
• Priority
• Module
• Assigned To
• Escalation is made