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1. There are two ways to create Tickets:

Option 1: This is applicable on Customer Contact login and i21 Agent. 

1. 1. Go to Help Desk menu and expand the Activities sub-menu.

   2. Double click the Create Ticket menu to open Customer Contact List. 

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   3. Select a contact from the search grid by double clicking on the line row record or click on Open Selected.
   4. This will open the new Ticket screen.

Option 2: This is applicable on Customer Contact login and i21 Agent except for Tickets Assigned To Me which is not available on Customer Contact Login.

     1          a. Go to Help Desk menu and expand the Activities sub-menu. 

     2        b. Double click the Tickets, Open Tickets,  Tickets Assigned To Me, Tickets Reported by Me. Those screens will open Ticket       search screen.

    3        c. Click New button  to open Customer Contact List. 

         4 d. Select a contact from the search grid by double clicking on the record or click on Open Selected.

   5        e. This will open the new Ticket screen.

2. Ticket details. Click this page to see what the Ticket Details is. http://help.irelyserver.com/display/DOC/Ticket+Details