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changes.mady.by.user Jayson Ramos

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New Version 2

changes.mady.by.user Darel Webster

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Call Details Report

 

  1. On the Menu Panel, click on Help Desk.
  2. Click on Call Detail Report under Reports menu.
    Image Added
  3. Initial filter should be by Date (From: [date today - 3 months] and To: [date today])
  4. To adjust filter, input agent and dates.
  5. Once filtered, graph should reflect the filtered agents.