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  1. Open a Consumption Sites record
  2. On the Site tab > On Hold Information panel, select the On Hold checkbox button. This will enable the other On Hold Information fields.
  3. Enter other on hold details like ReasonOn Hold Start date, and On Hold End date. You can also deselect the Hold DD Calc if needed.
  4. Save the changes in the Consumption Sites record.
    The on hold site will show a red tag on the Call Entry tab and an auto-generated event will be displayed on the Event History tab.

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