The following are the steps in creating a Credit Memo.
- Open the Sales | Credit Memos menu. If there is no existing record yet, this will open a new Credit Memo screen.
- In the search grid, click the New toolbar button to open a new screen. You will notice that some of the fields, like the Invoice Type, Location, Invoice Date, Post Date, Currency, and Ship Date, are already populated by default.
- Enter the header details as needed. Refer to Credit Memo | Field Description | Header Details to help you in filling out the fields.
- Enter the grid details as needed. Complete filling in the Item No, UOM, Ordered, Shipped, and other fields necessary to ensure they are appropriate for the customer's credit memo. Note that before selecting an Item No, you need to select a Location to filter the items per location.
The grid will also allow you to enter miscellaneous items that do not have an Inventory Item record. You can do this by not selecting an Item No and simply entering its Description, Ordered, Shipped, and Price. Refer to Credit Memo | Field Description | Grid Details to help you in filling out the fields. Click Save button. Notice that the Invoice No field will be filled in with a unique and a system generated number.
You can skip saving the record if the transaction is to be posted right away since it will be saved automatically.
Here is a sample Credit Memo.
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