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  1. There are two ways to create Tickets:

Option 1: This is applicable on Customer Contact login and i21 Agent. 

    1. Go to Help Desk menu and expand the Activities sub-menu.

    2. Double click the Create Ticket menu to open Customer Contact List. 

    3. Select a contact from the search grid by double clicking on the line row record or click on Open Selected.
    4. This will open the new Ticket screen.

Option 2: This is applicable on Customer Contact login and i21 Agent except for Tickets Assigned To Me which is not available on Customer Contact Login.

             a. Go to Help Desk menu and expand the Activities sub-menu. 

             b. Double click the Tickets, Open Tickets,  Tickets Assigned To Me, Tickets Reported by Me. Those screens will open Ticket       search screen.

             c. Click New button  to open Customer Contact List. 

   

          d. Select a contact from the search grid by double clicking on the record or click on Open Selected.

          e. This will open the new Ticket screen.

2. Ticket details. Click this page to see what the Ticket Details is.- See Ticket Details

 

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