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How to assign Ticket.
- Open any Tickets and click Ticket and click Assign To toolbar button.
- Assign Ticket screen will display. Select an i21 agent in the Assign To drop-down list
- Click OK.
- Selected i21 Agent should reflect on Ticket Details| Assigned To: field.
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Assign Ticket The Assign Ticket screen is used to assign a ticket to a specific i21 agent. How to assign Ticket.
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